ADEBAYO SAHEED ABIOLA

Technical/Executive Assistant

Ikorodu, NG.

About

Highly organized and results-driven professional with over 4 years of experience in administrative support, project coordination, and client relations, poised to excel as a Technical/Executive Assistant at Dangote Industries Limited. Adept at managing complex documentation, coordinating strategic initiatives, and facilitating seamless communication across all levels. Proven ability to enhance operational efficiency, ensure client satisfaction, and support executive functions with strong attention to detail and proactive problem-solving.

Work

Anufly Travels and Tours

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Travel Assistant (Remote)

Ajah, Lagos Nigeria, Nigeria

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Summary

Remotely managed comprehensive travel planning and customer support, optimizing operational efficiency and enhancing client travel experiences.

Highlights

Coordinated intricate travel itineraries and managed comprehensive documentation, ensuring seamless arrangements for a diverse clientele.

Delivered exceptional remote customer support, resolving issues and providing tailored recommendations that elevated client satisfaction by over 20%.

Managed relationships with multiple service providers, ensuring smooth execution of high-quality travel experiences and project timelines.

Developed engaging travel flyers using Canva, enhancing marketing communications and promotional strategies for client outreach.

Rhema Impact Private School

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Teacher

Oreyo Ikorodu, Lagos Nigeria, Nigeria

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Summary

Spearheaded academic and administrative initiatives, significantly improving teaching and learning outcomes through innovative educational programs and cultural integration.

Highlights

Led academic and administrative operations, contributing to enhanced teaching methodologies and boosting student learning outcomes by 15%.

Coordinated and executed educational excursions for over 50 students, integrating cultural education and project management principles into the curriculum.

Mosarow Travels

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Industrial Training (IT)

Itamaga Ikorodu, Lagos Nigeria, Nigeria

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Summary

Provided critical operational support for travel services, enhancing client satisfaction and reservation efficiency through GDS proficiency.

Highlights

Supported ticket booking and visa documentation for over 100 clients, ensuring accuracy and timely processing of critical travel documents.

Enhanced client interaction and satisfaction through effective communication and proactive problem-solving in customer service operations.

Achieved practical proficiency in Global Distribution Systems (GDS) like Amadeus and reservation software, streamlining daily operations and reducing processing time by 10%.

Al-Abrar Travels and Tours

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Siwes

Jubilee Estate Ikorodu, Lagos Nigeria, Nigeria

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Summary

Contributed to specialized travel agency operations, focusing on ticket booking, visa processing, and Hajj/Umrah travel logistics to ensure seamless client preparations.

Highlights

Supported efficient ticket booking and visa documentation for over 50 clients, ensuring smooth and accurate travel preparations.

Assisted with complex Hajj and Umrah travel logistics, gaining specialized experience in pilgrimage service coordination and stakeholder management.

Platinum Temmy International Travels and Tours

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Personal Assistant and Reservationist

Aga Ikorodu, Lagos Nigeria, Nigeria

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Summary

Provided comprehensive administrative and reservation support, coordinating complex travel logistics for corporate and leisure clients, and ensuring high satisfaction.

Highlights

Provided vital administrative support, meticulously preparing documents and managing office operations, which reduced errors by 15%.

Coordinated complex travel logistics for over 200 corporate and leisure bookings, including flights, accommodations, and ground transportation.

Achieved a 95% positive client feedback rate by ensuring seamless travel plan execution and maintaining high operational efficiency.

Developed practical expertise in office procedures, client interaction, and reservation software, significantly enhancing operational workflow and data management.

Education

University of the People

California, California, United States of America
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Bachelor Degree (In View) Computer Science Grade:

Federal Polytechnic Ede

Ede, Osun State, Nigeria
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Higher National Diploma (Upper Credit) Leisure and Tourism Management Grade:

Lagos State Polytechnic

Ikorodu, Lagos State, Nigeria
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National Diploma (Lower Credit) Leisure and Tourism Management Grade:

Languages

English

Arabic

Certificates

Advanced Diploma in Travel Agent and Reservation

Universal School of Aviation

Skills

Administrative & Executive Support

Calendar Management, Meeting Scheduling, Travel Arrangements, Document Preparation, Data Entry, Office Management, Client Records Management, Correspondence Management, Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace.

Project & Coordination

Project Coordination, Itinerary Planning, Travel Logistics, Stakeholder Management, Timeline Management, Process Improvement, Strategic Initiatives Support.

Customer & Client Relations

Client Interaction, Customer Support, Problem Solving, Guest Satisfaction, Relationship Management, Inquiry Resolution.

Communication & Presentation

Verbal Communication, Written Communication, Presentation Development, Interdepartmental Communication, External Partner Liaison, High-Quality Reporting, Multilingual Communication (English, Arabic).

Technical & Systems Proficiency

Booking Systems, Reservation Software, GDS (Amadeus), Airline Booking Systems, Travel Regulations, Technical Documentation (Inferred), Canva.